Case Study: Chemical Manufacturing
Type of Client: Chemical Manufacturing
Number of Locations: 10+
Benefit Eligible Employees: 650+
Challenge:
Our strategic partner had a client that was looking for open enrollment support (communication, education, and enrollment). The client needed the solution to fit with their current full-time system (UKG). The client was adding new benefits during the open enrollment period and wanted to make sure employees had access to proper education if they had questions. The HR team wanted to provide the employees with an additional resource to field questions as the HR staff of two could not handle the requests previously.
Solutions:
Our strategic partner, together with Core Enrollment Solutions, introduced several strategies to make sure the enrollment was a success:
- We put together pre-enrollment communication (supplement current communications) to include: Open Enrollment Announcement Flyer, Manager Memo, Text-to-learn
- Trained benefit counselors on the core benefit offering to allow employees access to ask any questions they may have
- Set up an online scheduler for employees to select a time and ask questions with a benefit counselor during open enrollment.
- Gained “Admin Access” to UKG to allow our benefit counselors to complete enrollment for employees that wanted assistance enrolling in the UKG system
- We continue to assist with new hire education and enrollment support
Results:
- 94% of employees completed their benefit elections prior to enrollment period ending
- Voluntary enrollment generated $32,200 in new revenue for broker partner
- Continue to provide new hire support and education through 2022 and will assist with OE in fall 2022
