Case Study: Manufacturing
Type of Client: Manufacturing
Number of Locations: 2
Benefit Eligible Employees: 225+
Challenge:
Our strategic partner had a client that needed a quick open enrollment solution (technology and communication strategy). The client needed a solution to bridge-the-gap until their full-time system was set up. The client had open enrollment beginning in 14 days and needed the system built and an enrollment team trained.
Solutions:
Our strategic partner , together with Core Enrollment Solutions, introduced several strategies to make sure the enrollment was a success:
- Employee Navigator was selected as the system to be used for open enrollment and ongoing management.
- Trained benefit counselors on the core benefit offering to allow employees access to ask any questions they may have
- Set up an online scheduler for employees to select a time and ask questions during open enrollment.
- Pre-enrollment communications were distributed to employees through the HR team and step by step instructions on how to enroll in Employee Navigator
- Carrier files would be pulled and returned to carriers within 72 business hours
Results:
- 96% of employees completed their benefit elections prior to enrollment period ending
- Voluntary enrollment generated $15,700 in new revenue for broker partner
- Completed open enrollment in one weeks time frame
- Returned completed carrier files ahead of their requested deadlines
